Frequently Asked Questions

🕯️ About Our Candles

What type of wax do you use?
Our candles are crafted with premium wax chosen for a clean, even burn and excellent scent throw.

We use a variety of waxes depending on the design and performance of each candle:

100% natural soy wax (clean, smooth burn)
Gel wax (for unique, eye-catching designs)
Hybrid blends (soy + gel for the best of both worlds)

How long do your candles burn?
Burn times vary by size, but our candles are designed for a long, consistent burn. [Add your specific burn time, e.g., "up to 50 - 60 hours for our 8 oz candles."]

Are your candles hand-poured?
Yes! Every Klawed Attitude candle is hand-poured in small batches to ensure quality and consistency.

What wicks do you use?
We use cotton wicks for a clean burn with minimal soot.

Are your candles safe to burn?
Yes! When used properly, our candles are safe. We recommend always trimming the wick, burning on a heat-safe surface, and never leaving a candle unattended.

🔥 Candle Care

How do I get the best burn from my candle?
For the best experience, follow these tips:

Trim your wick to ¼ inch before each burn.
Allow the wax to melt to the edges on the first burn to prevent tunneling.
Never burn for more than 4 hours at a time.
Keep away from drafts, children, and pets.

How long should I burn my candle?
For the first burn, allow the wax to melt evenly across the top (usually 2–4 hours). This helps prevent tunneling and ensures an even burn moving forward.

Why is my candle tunneling?
Tunneling happens when a candle isn't burned long enough on the first use. Always allow the melt pool to reach the edges of the jar before extinguishing.

Why does my candle look different from others?
Because each candle is hand-poured, slight variations in appearance are normal—this is part of what makes every piece unique.

📦 Orders & Shipping

How long does it take to process my order?
Orders are typically processed within 2–4 business days. You'll receive a tracking number once your order ships.

Do you offer local pickup or markets?
Yes! We regularly attend local markets and events. Follow us on social media for updates on where we’ll be next.

Do you ship nationwide?
Yes, we currently ship within the U.S.

Do you offer free shipping?
At this time we don't offer free shipping unless you are using TikTok shop.

🎇 Gift Cards & Add-Ons

Do you offer gift cards?
Yes! Our digital gift cards are perfect for any occasion and can be used across our entire collection.

Can I include a personalized message?
Absolutely. You can add a custom message card at checkout to make your gift even more special.

🎁 Custom & Bulk Orders

Can I order custom candles for an event?
Absolutely! We love creating custom candles for weddings, corporate events, and special occasions. Visit our Custom Candles page to learn more and get in touch.

Do you offer wholesale or bulk pricing?
Yes! Reach out via our Custom Candles for wholesale inquiries or fill out the form below.

💳 Returns & Exchanges

What is your return policy?
We want you to love your candle. If you're not satisfied, please contact us within 14 days of receiving your order and we'll make it right.

My candle arrived damaged. What do I do?
We're so sorry! Please reach out to us at our contact page with a photo of the damage and we'll send a replacement right away.